How to Create and Manage Services in Bookings
This article explains how to create and manage services.
Services define what kind of session customers are booking.
Think of services as booking products.
Where to Find Services
Navigate to:
Booking → Services
Here you can:
- View all services
- Create new services
- See upcoming events per service
- Edit service settings
Click ➕ Create New Service to get started.
What Is a Service?
A service defines:
- What the customer is booking
- Service type
- Duration
- Price
- Category
- Capacity logic
- How availability behaves in the Booking widget
Services strongly affect the booking experience and time slot logic.
When Services Are Especially Useful
Use services if:
- You offer different session lengths
- You have both free and paid sessions
- You want one booking page for multiple offers
- Operators offer different types of sessions
Creating a Service
Each service includes the following settings
Service Name
Customer-facing name shown before time selection.
Good examples:
- 1:1 Coaching Session – 60 min
- Group Q&A Call
- Strategy Deep Dive
Description
Sets expectations before the customer selects a time.
Use it to explain:
- What the session includes
- Who it’s for
- Any preparation required
Clear descriptions reduce no-shows and mismatched bookings.
Category
Categories help organize larger service libraries and make it easier for customers to find the right option.
For example:
- Coaching
- Treatments
- Consultations
- Workshops
Use categories when you offer several different types of services and want customers to be able to browse or filter them more easily.
Service Type
One-on-one
- One customer books one operator
- Each time slot can only be booked once
- Availability is tied directly to the operator’s calendar
Booking widget behavior:
- Time slots disappear once booked
- Calendar conflicts immediately block slots
Ideal for:
- Coaching
- Consulting
- Support calls
- Discovery sessions
Group
- Multiple customers can book the same time slot
- The session runs once with multiple attendees
- Capacity is shared
Booking widget behavior:
- Time slots remain visible until capacity is reached
- Multiple people can book the same session
Ideal for:
- Workshops
- Group coaching
- Q&A sessions
- Live classes
⚠️ Important insight
Group services behave fundamentally differently from 1:1 services.
For clarity and simplicity, it’s often best to create separate booking events for group sessions.
Duration
Controls:
- Slot length
- Calendar blocking
- Buffer interactions
Tip:
Align duration with availability increments and buffer time to avoid unusable gaps.
Price
A service can be either free or paid.
Enter a price if customers should pay when booking this service. Leave the price empty or at zero if the service should be free.
This makes it possible to use the same booking event for:
- Free and paid services
- Different service price points
- Different session lengths
- Add-on services
If a customer books several services in the same reservation, their prices are added together automatically.
Image
Helps customers visually distinguish between services, especially when multiple services are offered in the same booking flow.
Contact Tagging
Tags are applied automatically when a booking is made.
Use tags to:
- Trigger onboarding emails
- Send preparation instructions
- Start follow-up sequences
- Segment contacts by service type
Examples:
booked-1on1-coachingbooked-group-callbooked-discovery
Booking Multiple Services in One Reservation
A booking event can allow customers to select several services at once.
When Allow booking multiple services in one reservation is enabled:
- Customers can select more than one service
- Service durations are added together
- Service prices are added together
- Only time slots that can fit the complete combined duration are shown
For example, a 30-minute service combined with a 60-minute service requires a continuous 90-minute booking slot.
This is particularly useful when customers commonly combine several services during the same visit.
Linking Services to Operators
- One operator → many services
- One booking → many operators
- Services are selected before time selection
This enables advanced setups such as:
- Multiple coaches, same booking page
- One coach, multiple session types
- Tiered offerings in one flow
Summary – Services
Services define what is being booked and how availability behaves.
A clear service setup:
- Improves customer understanding
- Prevents booking confusion
- Enables automation and scaling
- Supports both free and paid booking flows
- Can combine multiple services, durations, and prices in one reservation