Cookies & Privacy

Cookies are small files that help improve the user experience on your website. Most websites use cookies in some form, and privacy regulations such as GDPR require you to clearly inform visitors about this usage and give them appropriate control.

Recrevio’s Cookies & Privacy settings help you manage cookie disclosure, user consent, and privacy-related requests in a clear, structured, and compliant way—directly inside the platform.

These settings are important for:

  • Legal compliance (GDPR and similar regulations)
  • Transparency and trust
  • Professional website experience

Where to Find Cookies & Privacy Settings

You can find these settings under:

Web Studio → Website Settings → Cookies & Privacy

All settings apply to the currently selected website.

This toggle controls whether a cookie banner is shown to visitors.

On

  • Displays a cookie disclaimer banner
  • Recommended (and often required) if your site uses cookies, analytics, or tracking

Off

  • No cookie banner is shown
  • Only recommended if your site truly does not use cookies or third-party scripts

💡 Best practice

If you use analytics, tracking pixels, embedded media, forms, or external tools, keep this enabled.

Disclaimer Text

The disclaimer text is the main message shown in the cookie banner.

A good disclaimer text should:

  • Clearly state that cookies are used
  • Explain the purpose (e.g. improving experience, statistics)
  • Indicate that continued use implies consent
  • Refer to your Cookie Policy or Privacy Policy

You can include clickable links using standard HTML (<a href="">  ) to guide visitors to policy pages or external resources.

We use cookies to provide a better experience on this website. By continuing to use the site, you agree to our cookie policy. Learn more about how you can <a href="https://www.google.com/search?q=how+to+disable+cookies" target="_blank" rel="noopener">manage and disable cookies in your browser</a>.

💡 Tip

Keep the banner short and human-friendly. Save detailed legal explanations for your policy pages.

“Accept” Button

Accept Button Text

This is the primary action button that confirms cookie acceptance.

Common examples:

  • Accept
  • Agree
  • Allow cookies

💡 Best practice

Use clear and affirmative language. Avoid vague or confusing wording.

“More Info” Button

Button Text

The “More info” button gives visitors access to additional details.

Common examples:

  • Read more
  • Learn more
  • Cookie policy

Button URL

This defines where visitors are taken when clicking the button.

Common destinations:

  • /cookie-policy  
  • /privacy-policy  
  • A full GDPR or privacy information page

💡 Best practice

Always link to a page that explains:

  • What cookies you use
  • Which third parties are involved
  • How visitors can manage or withdraw consent

In addition to the cookie banner, Recrevio provides a Cookie Tracking Popup. This is a special popup that allows visitors to opt out of Recrevio’s own anonymous tracking and statistics collection.

You’ll find this option when linking a popup (at the bottom of the popup list).

Example setup

  • In the disclaimer text, link to your Cookie Policy page
  • For the “More info” button, set the URL to open the Cookie Tracking Popup

When visitors click this link, a popup appears where they can enable or disable Recrevio’s tracking cookies.

⚠️ Important

  • This popup only controls Recrevio’s own tracking cookies
  • It does not affect third-party tools such as Google Analytics, Facebook Pixel, or Google Ads
  • Your cookie policy should explain how visitors can disable cookies directly in their browser

💡 Note – These Cookies are set by Recrevio

Recrevio uses a limited set of cookies, mainly for functionality and security:

  • INGRESSCOOKIE – Essential for website performance
  • wpl* / wpv* – Required for funnel functionality
  • platform-popup-* – Used for popup behavior
  • _csrfToken – Security-related cookie
  • tmdp_stats – Anonymous usage statistics (can be disabled via the popup)

None of these cookies store personal data.

The Cookie Banner and the Cookie Tracking Popup serve different but complementary purposes, and it’s important to understand how they work together.

Cookie Banner (Disclosure & Guidance)

The cookie banner is the primary legal notice shown to visitors.

Its purpose is to:

  • Inform visitors that cookies are used on the website
  • Guide them to your Privacy Policy and Cookie Policy
  • Explain that continued use implies consent
  • Inform visitors how they can manage or disable cookies in their browser

The cookie banner is required by law in most regions and applies to:

  • Recrevio’s own cookies
  • Any third-party cookies or tracking tools you add to your site

The banner itself does not disable cookies—it provides transparency and guidance.

The Cookie Tracking Popup is an optional, platform-specific feature.

Its purpose is to:

  • Allow visitors to opt out of Recrevio’s own anonymous tracking
  • Control only the cookies set by the Recrevio platform (see list below)

This popup:

  • Does not affect third-party cookies
  • Does not replace the cookie banner
  • Does not remove the banner once a visitor interacts with it

⚠️ Important Clarification

If you use third-party tracking tools (such as Google Analytics, Facebook Pixel, or Google Ads):

  • The Cookie Tracking Popup does not control those cookies
  • You must handle consent and opt-out for those tools separately
  • Your Cookie Policy should clearly explain how visitors can manage or disable cookies via their browser or external consent tools

How They Work Together

  • The cookie banner informs and guides users
  • The cookie tracking popup provides an extra layer of control for Recrevio-specific tracking
  • Both are designed to support transparency, trust, and compliance—each in its own role

Third-Party Cookies & External Tools

As mentioned the built-in cookie banner only controls Recrevio’s own cookies.

If you add third-party tools such as:

  • Google Analytics
  • Facebook Pixel
  • Google Ads
  • Embedded media or scripts

You are responsible for ensuring compliance.

💡 Tip

For more advanced cookie consent needs, you may use an external cookie management tool, such as:

  • Cookiebot – widely used and simple
  • Osano – strong GDPR support, multilingual
  • CookieYes – affordable and beginner-friendly

Customer Data Request (GDPR)

Under the Customer Data Request section, you can manage how requests for personal data are handled in accordance with GDPR.

With the General Data Protection Regulation (GDPR), all users have the right to:

  • Request a copy of their personal data
  • Request deletion of their personal data

As a website owner, you are responsible for giving users a clear way to make these requests.

Why this matters

GDPR requires transparency and user control over personal data.

You should always provide a clear and accessible method for users to:

  • Ask what data you store about them
  • Request that their data is deleted

This applies to all personal data you collect or process, including:

  • Contact information
  • Form submissions
  • Customer or member data
  • Purchase and billing data
  • Any data stored via third-party integrations

How to collect data requests

You can handle customer data requests in different ways, for example:

  • Create a dedicated form on your website for data requests
  • Use a contact form specifically for GDPR-related requests
  • Provide instructions on a privacy or data protection page

The important part is that users can easily reach you and clearly state their request.

Requesting customer data from the platform

To request personal data that is stored on the platform’s servers simply click Request Customer Data.

You will need to:

  • Identify the customer via their email address
  • Request to get a copy of your customer data or delete customer data.

What data is included

When you request customer data from the platform, you will receive:

  • All personal data stored on the platform for that customer
  • Data connected to the customer’s email address

Keep in mind that customer data may also exist outside the platform, for example:

  • Email marketing tools
  • CRM systems
  • Payment providers
  • Automation or analytics services

You are responsible for collecting and providing all relevant data from both the platform and any third-party services you use.

Timeframes to be aware of

  • Data access requests

    Within 72 hours, Recrevio will provide all data stored for that customer on your website. You can then include this data together with anything you’ve collected in other systems.

  • Data deletion requests

    When requesting deletion of customer data, it may take up to 60 days before all data is fully removed from all systems.

These timeframes are aligned with GDPR requirements.

Best practices

  • Clearly explain how users can request their data
  • Respond to requests promptly and professionally
  • Keep internal documentation of how you handle GDPR requests
  • Make sure your privacy policy explains this process in simple language
  • Coordinate data requests across all tools you use, not just the Recrevio platform

💡 Important note

The Request Customer Data feature helps you retrieve data stored on the platform, but it does not automatically handle data stored in third-party services.

Always make sure your GDPR process covers your entire tech stack.

Being proactive and transparent with customer data requests builds trust and helps you stay compliant as your business grows.

Writing Tips & Recommendations

Keep it human

  • Write for real users, not lawyers
  • Use short, clear sentences
  • Avoid unnecessary legal jargon in the banner

Be consistent

  • Match the language of your website
  • Keep cookie, privacy, and legal texts aligned
  • Use the same terminology across all pages

Don’t overpromise

  • Only describe cookies and data practices you actually use
  • Avoid claiming full anonymity if analytics or tracking is active

When Are Cookies & Privacy Especially Important?

Pay extra attention to these settings if you:

  • Use analytics or tracking tools
  • Embed videos from external platforms
  • Run ads or retargeting campaigns
  • Collect data via forms, checkouts, or memberships

Final Notes

Cookies & Privacy settings are not just about compliance – they also help build trust.

Clear and transparent communication reassures visitors and creates a more professional website.

If you’re unsure what to write, start simple and expand your policy pages as your site grows.

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