How to Manage Reviews
Reviews
Reviews allow customers to leave ratings and written feedback on products they’ve purchased. They help build trust, increase conversion rates, and provide valuable social proof directly on your product pages.
In Recrevio, reviews are fully configurable and can be moderated to match your brand, audience, and community standards.
Navigating to Reviews
To manage reviews, go to:
Products → Reviews
This opens the Reviews overview, where you can see and manage all product reviews in one place.
Reviews Overview
The Reviews page shows all reviews submitted across your products.
You can switch between two tabs:
- All – Displays all published reviews
- Waiting Approval – Displays reviews that require moderation before being published
If no reviews exist yet, the view will show an empty state.
From this overview, you can:
- Monitor incoming reviews
- Review and approve pending submissions
- Keep track of customer feedback across products
Review Settings
Click Review Settings in the top-right corner to configure how reviews work across your store.
💡 Note
To display reviews on pages, funnels, or inside content, you’ll need to add the Reviews Widget.
👉 See separate article: Reviews Widget
These settings apply globally to product reviews.
Enabled
When enabled:
- Star ratings appear on product pages
- Customers can leave a review after purchasing a product
When disabled:
- Reviews and star ratings are hidden
- Customers cannot submit new reviews
💡 Tip
Enable reviews when you want to build trust and social proof. Disable them if you’re not ready to manage or moderate feedback yet.
Require Approval on New Reviews
When enabled:
- New reviews are not published immediately
- Reviews appear under Waiting Approval
- An admin or moderator must approve each review before it becomes visible
When disabled:
- Reviews are published immediately after submission
💡 Best practice
Enable approval if you:
- Want tighter quality control
- Operate in regulated or sensitive niches
- Expect high review volume
👉 See separate article: Moderation
Who Can Reply?
Controls who is allowed to reply to reviews.
Available options:
- Only Admins
- Admins & Moderators
- All Members
Replies appear publicly under the original review.
💡 Tip
Limit replies to Admins or Moderators if you want to keep responses official and on-brand.
Allow All Members if you want more community-style interaction.
Require Approval on New Replies
When enabled:
- Replies to reviews must be approved before being published
When disabled:
- Approved users can reply immediately
💡 Recommendation
Enable this if you allow members to reply and want to prevent spam or inappropriate responses.
Allow Images
When enabled:
- Reviewers can upload images with their reviews
This is especially useful for:
- Physical products
- Visual results or transformations
- User-generated content
💡 Tip
Images increase trust and engagement, but may require moderation. Combine with review approval if image quality or content is important.
Moderation Flow
When moderation is enabled:
- Customers submit a review after purchase
- The review appears under Waiting Approval
- Admins or Moderators review the content
- Approved reviews become visible on product pages and wherever the Reviews widget is added
Rejected reviews remain unpublished.
👉 See separate article: Moderation
How Reviews Appear to Customers
When enabled:
- Star ratings appear on product listings
- Reviews are displayed on the product page and wherever the Reviews widget is added
- Approved replies appear nested under reviews
- Images (if allowed) appear within the review content
💡 Note
Reviews are displayed in the store and by using the Reviews Widget, which can be placed on pages, funnels, discussions, and more.
👉 See separate article: Reviews Widget
Reviews help customers:
- Validate purchasing decisions
- Understand real-world experiences
- Build confidence before checkout
Best Practices for Reviews
Enable reviews for social proof
Reviews significantly increase trust and conversions.
Use moderation when needed
Especially important for high-traffic stores or public-facing brands.
Reply professionally
Responding to reviews shows care, credibility, and engagement.
Allow images for physical products
Customer photos increase authenticity and confidence.
Set clear permissions
Decide early who can reply and whether approval is required to avoid confusion later.
💡 Tip
Reviews are most effective when they feel authentic, visible, and well-managed. A few high-quality reviews often outperform many low-quality ones.
Summary
The Reviews feature in Recrevio allows you to:
- Collect customer feedback and star ratings
- Moderate reviews and replies
- Control who can respond
- Allow or restrict images
- Build trust directly on product pages
By configuring reviews thoughtfully, you create a balanced system that supports both credibility and control—helping your products convert more effectively over time.